Highly skilled Services/Project manager with over 15 years of experience developing and executing business support strategies in alignment with corporate objectives. Experienced leader of multicultural cross-functional teams with emphasis on customer satisfaction and operational improvement. Experienced in total quality management principles that has delivered process improvements that improve customer satisfaction and reduce costs. Certified Project Management Professional with over 15 years of experience in applying project management principles to complex projects. Leader and key contributor in wide-range of projects including business strategy development, software development & introduction, and process development & simplification projects (including Six Sigma and Kaizen-Lean methodologies). Excellent verbal and written communication skills both in English and Hungarian.
Specialties: Experienced implementer of global service contracts, new customer onboarding, process development and change management projects. Seamless and consistent round-the-clock service delivery through multicultural virtual teams in an SSC environment.
Strengths: Building relationship and trust with customers. Process improvement, methodology development. Establishing, integrating and managing multicultural geographically dispersed teams. Key contributor and effective leader in change management activities.
Experiences
Business Operations Manager
Liferay Hungary
October 2013
to September 2014
Budapest
Hungary
As an acting General Manager managed back-office support including Finance, HR, IT and Facility Management. Provided day to day support to the Subscription Services team. Responsible for budget management, cost control and daily operational activities such as vendor selection, contract negotiation and liaison with vendors. Dealt with performance and compensation management and career development ensuring proper employee motivation and through that improved customer satisfaction.
Company Description
Liferay is the leading provider of open source enterprise portal and social collaboration software solutions. Its award winning Liferay Portal platform has been in development since 2000 and is recognized by Gartner for its innovation, flexibility, and completeness of feature-set.
Offering a full suite of professional services around its products, Liferay, Inc. works with major enterprises worldwide, including AutoZone, Cisco Systems, Deutsche Telecom, Intuit, Lufthansa Flight Training, Sesame Street, Volkswagen, and more.
